All orders are processed within 1–3 business days. Once your order is fulfilled, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update after dispatch.
Our standard delivery window is 7–13 business days after processing. Please note, shipping times may vary depending on your location, seasonal demand, customs delays, or other factors beyond our control.
Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.
While most orders arrive within the estimated timeframe, we are not responsible for carrier-related delays. A delayed delivery does not qualify for a refund if the item is still in transit.
Please double-check your shipping address at checkout. We are not liable for orders shipped to incorrectly entered addresses.
We ship to most countries worldwide. Transit times may be longer for international destinations. Customs duties, taxes, and import fees (if any) are the customer’s responsibility. We are not liable for delays caused by customs processing.
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any questions regarding delivery, or if your package appears lost or stuck for 15+ business days, please contact our support team at support@offviv.com and we will do our best to help you out.
